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Refund & Shipping Policies

In store:

Please choose your purchases carefully. Generally we do not accept returns, any returns are at the discretion of the store manager, and must be made within 14 days of purchase with a receipt. Any opened packages or strands will not be accepted.

Online:

Returns will be accepted with authorization, please call the shipping manager 905-954-1327 within 10 days of you receiving the parcel .No returns accepted after 10 days. Customer must pay for shipping the returned items (or bring them into the store). No opened packages or broken strands will be accepted. No kits or patterns will be accepted for return. All items must have been bought on line.

Please note our return/mailing address as we don't receive mail at our store!

175 Crossland Gate
Newmarket, ON  L3X 1A7


Pricing Policy:

All prices are in Canadian dollars. We are a retail store, and a retail on-line store. Sorry we do not offer discounts for wholesale or designers. On Line members may receive discount coupons from time to time. Discounts and sales offered in store , and advertised in store newsletters are not available to on line shoppers. Customer loyalty in store discounts are to encourage in store shopping and are not available on line. Your on line purchases will not be added to your in store totals.


Shipping Policy:

Most orders will be shipped within 2 working days

Canadian Addresses:

The following applies to orders placed on line:

All shipping is free for orders $25 and over before tax; orders will be shipped regular post
All shipping is free for orders $100 and over before tax; orders will be shipped expedited post
All orders under $25, flat fee is $7.

USA:

For orders less than $45, a flat fee $10 will be charged; orders will be sent by post
For orders $45 to less than $100, a flat fee $15 will be charged; orders will be sent by post
For orders $100 and over, postage is free.

International:

For orders less than $45, a flat fee of $10 will be charged.
For orders $50 to less than $100, a flat fee $12.50 will be charged.
For orders $100 and over, a flat fee $15.00 will be charged.

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