Refund Policy

 

In store: Please choose your purchases carefully. Generally we do not accept returns, any returns are at the discretion of the store manager, and must be made within 14 days of purchase with a receipt. Any opened packages or strands will not be accepted.

Online: Returns will be accepted with authorization, please call the shipping manager 905-954-1327 within 10 days of you receiving the parcel .No returns accepted after 10 days. Customer must pay for shipping the returned items (or bring them into the store). No opened packages or broken strands will be accepted. No kits or patterns will be accepted for return. All items must have been bought on line.

Please note our return/mailing address as we don't receive mail at our store!

175 Crossland Gate,

Newmarket, L3X 1A7

Pricing Policy: All prices are in Canadian dollars. We are a retail store, and a retail on-line store. Sorry we do not offer discounts for wholesale or designers. On Line members may receive discount coupons from time to time. Discounts and sales offered in store , and advertised in store newsletters are not available to on line shoppers. Customer loyalty in store discounts are to encourage in store shopping and are not available on line. Your on line purchases will not be added to your in store totals.

Shipping Policy: Most orders will be shipped within 3 working days

Canadian Addresses: 

The following applies to orders placed on line:

All shipping is free for orders over $25, orders will be shipped Expedited parcel post
All shipping is free for orders over $100 before tax, orders will be shipped Express Post
All orders under $25 flat fee is $6.

Orders placed over the phone with assistance from a sales associate may be charged postage

US

Orders up to $25 flat fee $6, sent by post

Orders $50 to $100 flat fee $10, sent by post

Orders over $100 postage is free, sent by post

and International:


Orders up to $50 flat fee $15
Orders $50 to $100 flat fee $25
Orders over $100 flat fee $30